Due to the pandemic it's taking 5x longer than usual for our suppliers to deliver stock to us. Because of this we've had to put longer lead times on all orders placed after Dec 7th. We've been delighted (& a little overwhelmed!) with the huge volume of orders we've had this Christmas. We've also been so touched with everyone's lovely messages & patience when it's taken a little longer for us to dispatch orders. We'd like to say a massive THANK YOU to all our amazing customers. Have a very happy Christmas & we'll be back with some brand new bear designs in 2021! - Lucy & Tom
**Orders placed during our Black Friday Sale; please allow approximately 12 working days for delivery. They will arrive in plenty of time for Christmas gifts.
We use Royal Mail 1st Class Tracked for all UK shipping.
Once your item is shipped you will receive an email containing your tracking number. You can click on and view your tracking info on the Royal Mail website or visit them here: https://www.royalmail.com/track-your-item
Don't Be a Dare Devil... Please folks, don't choose a work address for your delivery address - We have lots of non delivery/missing items to business addresses (it's like the Bermuda triangle!) And we can't send out a replacement if this happens. Don't be a dare devil - get it sent to a home address!
Items returned to us due to incorrect addresses/non collection will be charged postage again for re posting.
We hand print all items to order.
We aim to print & post your order with 3-5 business days from your order date.
These are guidelines & during busy periods & sales, delivery will take a little longer. Many Thanks!
European delivery times: Usually take between 9-12 working days from the shipping date.
America, Australia & rest of the world: Usually takes 14 - 20 working days from the shipping date.
We try our best to post items out asap, but please be advised all delivery times are estimates.