RETURNS

CHRISTMAS EXCHANGES.

All orders placed after October 15th 2024 can be exchanged up until January 7th 2025. Please contact us by Jan 7th to arrange an exchange and we'll send you our exchange info.

Our usual 7 day refund policy still applies during this time.

We offer hassle free exchanges & refunds. 

*When returning an order/item during the free Otter T-Shirt offer, the free t-shirt must be returned with the order/item in order to receive a refund. 

We are sure that you & your goodies will live happily ever after, but we understand that from time to time things aren't quite what you expect. They might not fit properly or they might not suit your look as much as you thought.

Therefore, we offer our customers a 14 day returns service. You must contact us within 14 days of receiving the item. 

As long as you have not worn, damaged or used the product you can return your order to us in its original condition and packaging.

A full refund will be issued (i.e the price you originally paid for the product not including postage) as soon as we’ve received the item & checked it. You will receive a notification via email as soon as your refund has been processed.

If you simply want to exchange for a different size or there is a fault with your item, please contact us within 14 days of receiving your item. We will contact you to arrange an exchange.  

*You must contact us before returning any items for exchange/refund.

*The refund policy does not extend to sale items.

Please use our contact page to inform us before you return an item.

Any products returned to us that have been stained by make-up, scented by deodorant or perfume whilst being tried on,
washed, or have been damaged by you on receipt cannot be refunded. The product is your responsibility until it reaches us.

We recommend that you use a service that insures the value of the product.

*Please note that once placed, orders can't be cancelled before they are shipped. 

If after you have placed your order you no longer want it, please follow the returns process above. Thanks!